Returns and Exchanges

 

Eligibility for Returns and Exchanges

• Timeframe: You may request a return or exchange for the item within 5 days of the receipt of the item
• Item Condition: Items must be in their original condition, unused, unworn, unwashed, and with all tags attached.
• Ineligible Items: Final sale items, intimate apparel, personalized, customized, pre-ordered items, and certain product categories (e.g., perishable goods) are not eligible for return or exchange.
• Return Options We offer a variety of return options to ensure your convenience. Any of the following is available, but you must indicate what option works best for you when initiating return requests.
• Refund policy: A full or partial refund may be issued to your original payment method upon our receipt and inspection of the item if eligible.
• Store Credit: Receive a store credit for the returned item(s) purchase price if eligible.
• Exchange: Exchange for a different size, color, or item of equal value if eligible.

 

Return Shipping:

• The customer is liable for the return shipping costs.
• We recommend using a trackable shipping method to ensure your return arrives safely.

 

How to Initiate a Return or Exchange

• Contact our customer service team at or support@tjsdesignco.com to initiate a return or exchange.
• Provide your order number and the reason for the return or exchange.
• Our customer service team will provide you with a return authorization (RA) number and instructions on proceeding.
• Pack the item(s) securely in the original packaging, along with the RA number and proof of purchase.
• Ship the package to the address provided by our customer service team.

 

Processing Time

• Once we receive your returned item(s), please allow 5 business days for us to process and inspect your return or exchange.
• Refunds (full or partial) will be issued to your original payment method within 30 business days of processing your return if eligible.
• Store Credit will be issued immediately upon completion of processing your return if eligible.
• Exchanges will be sent out to you within 5 business days of processing your return if eligible.

 

 

Additional Information

• We reserve the right to refuse any returns or exchanges that do not meet our policy requirements.
• This policy is subject to change without notice. Please refer to our website for the latest version.